Piloting with an NHS practice in Bristol
Every patient to the right appointment, first time. Calmly.
Waymira helps GP receptionists match what a patient says to the right slot in your practice’s own appointment list, with the questions to ask, the safety-netting to read out, and the guidance behind every suggestion.
Decision support, not automation. Your receptionist always makes the call, and red-flag rules run before any AI.
The problem
Reception is the front door, and it’s under pressure
Receptionists make dozens of care-navigation decisions every morning, under pressure, with incomplete information. They deserve better support than a laminated sheet.
The 8am rush
Phones light up at once. Every call needs a quick, safe decision, and the queue doesn’t wait.
More roles, more rules
Paramedics, physician associates, pharmacists, Pharmacy First, physios, nurse clinics: knowing who can see what is genuinely complex.
New staff, steep learning curve
It takes months to learn a practice’s protocols. Experienced colleagues can’t sit beside every new starter.
Risk lands on reception
A missed red flag or the wrong slot can mean harm for a patient and wasted clinician time for everyone else.
How it works
Three steps, on every call
Listen or type
Type what the patient says, or press Start call and let Waymira transcribe the conversation through your softphone.
Get a clear suggestion
Red-flag rules run first. Then you see the best-fit slot from your own list, the alternatives, questions to ask and safety-netting to read out.
Your receptionist decides
They choose and book as usual. If they pick something different, the reason goes to your clinical lead to review.
Features
Built around how your practice actually works
Red flags first
Fixed safety rules check for emergencies before the AI runs, pointing to 999 or the duty doctor. When in doubt, it escalates.
Reception triage
A recommended appointment type from your slot list, with confidence, ranked alternatives, questions to ask and wording to read out.
Live call assist
A live transcript, red-flag alerts and “ask now” prompts during the call, then a plan at the end.
Your protocols, your way
Admins edit protocols in plain English, upload PDF or Word documents, and manage slot types and red-flag rules.
Learns from your team
When staff book differently, the reason goes to your clinical lead. Approved corrections guide future suggestions.
Shows its working
Every suggestion cites the NICE guidance and practice protocol lines it relied on, so staff can see why.
Safety by design
Designed by a GP to keep patients safe
Waymira supports your team’s judgement. It never diagnoses and never books on its own.
- Deterministic red-flag rules run before the AI.
- When in doubt, it escalates rather than reassures.
- The receptionist always makes the final decision.
- Patient identifiers are stripped before storage.
- A full audit log records each suggestion and the protocol version behind it.
- Hosted in the UK (London).
Regulatory work in progress
MHRA medical device registration, our DCB0129 clinical safety case, DCB0160 support for practices, DTAC and the DSPT are in progress ahead of general availability. We will be open with you about where each one stands.
Questions
Frequently asked questions
Where is patient data stored?
Waymira is hosted in the UK (London). Patient identifiers are stripped before anything is stored, and there is an option to mask names, dates of birth and addresses in live transcripts. The AI and speech-to-text services we use are engaged as data processors under contract. More detail is on our safety and data page.
Does it use AI?
Yes. A large language model compares what the patient says with your practice’s own slot types and protocols, and with relevant NICE guidance. But fixed red-flag rules run first, before any AI, so emergencies such as possible cardiac chest pain are flagged straight away for 999 or the duty doctor.
What if the AI is wrong?
The receptionist always makes the decision. Every suggestion shows its confidence, the alternatives, and the guidance and protocol lines it relied on, so staff can see why. When it is unsure it says so and leans towards escalation. When staff book something different, they record why; your clinical lead reviews it, and approved corrections guide future suggestions.
Does it work with Accurx, EMIS or SystmOne?
Not yet. Waymira is standalone: it runs in a browser tab alongside your clinical system and does not read from or write to Accurx, EMIS Web or SystmOne. Your team books in your usual system as they do now. Live call assist works with softphones such as Surgery Connect through the receptionist’s computer audio.
Is it a regulated medical device?
We are treating it as one. MHRA medical device registration, our DCB0129 clinical safety case, support for your DCB0160 work, DTAC and the DSPT are in progress ahead of general availability. We will not claim any of these until they are complete. See regulation.
Does it record our calls?
Live call assist only listens after the receptionist presses Start call, and stops when the call ends. It produces a transcript and a plan to support that call. You stay in control of whether it is switched on.
How much does it cost?
We are not publishing prices during the pilot programme. Get in touch and we will talk through what a pilot looks like for your practice or PCN.
Bring Waymira to your reception team
We are working with a small number of practices and PCNs on our pilot programme. We will set it up around your slot types and protocols, train your team and review it with you every week.